LSP-RP || Helpers Handbook

Introduction

Being a helper is not all about having a cool color name on forums and a helper tag in-game and in Team Speak. Helper's job is much too complicated than that and it takes a lot of dedication and matureness to do the job. There are many types of jobs a Helper can do. Here's a brief explanation about some of the most important Helper duties that you can do; and I can assure you if you do these duties, you'll get loads of respect from people and you will be known as a true helper around the server. Remember, your main goal is to help the new players and to answer their questions.



Helpers in-game commands



Helpers: /hc, /hreturn, /nmute, /helpnewbie (/hn), /ncheck, /nwarn, /toghc, /nrw, /ap

Senior Helpers: /hc, /hreturn, /nmute, /helpnewbie (/hn), /ncheck, /nwarn, /toghc, /nrw, /ap, /nonewbie.

Head Helpers: /hc, /hreturn, /nmute, /helpnewbie (/hn), /ncheck, /nwarn, /toghc, /nrw, /ap, /nonewbie, /makehelper.





/n(ewbie) helping

One of the most important jobs of a Helper is to answer all the questions that are asked via /n in server. Your main task is to keep your eyes on the /n chat and try to answer all the questions (Which you have the answer too). The helpers are given an advantage of no delay on /n so you must help people at all times. That doesn't mean you can abuse /n(ewbie). You can only use /n(ewbie) to answer questions and to warn them not to abuse over /n(ewbie) if they abuse it. Whenever you answer a question, always try to answer it completely so that they don't have any confusion about the question. Always behave good over /n(ewbie).

/a(nswer)p(layer); it's a simple command to answer other players over /n(ewbie), you must do /ap [Player ID] [Your Answer] and your answer will appears on /n(ewbie) chat.

Example:

* Newbie Lono Sparks [93]: How to see my playing hours?

/ap 93 Do /stats and you will be able see your playing hours.

* Head Helper Leo Riversparks [19]:@lono;, Do /stats and you will be able to see your playing hours.





/nmute command

The /nmute is one of the advantages of the Helpers, which they must use to mute the players that are constantly abusing the /n(ewbie) chat.
You must not use such command to abuse on the other players and you must have a valid reason to mute the players, you will use the respective rules as a reference on your mutes.


/nr(emove)w(arn)


Even as a helper, we can do mistakes sometimes, if you have accidently /nwarn the wrong player or you unfairly /nwarn(ed) a player, you can remove the unfairly warns by using this command (/nrw).

Note: You must not remove fairly warnings without the awareness of your superiors (unless you have /nwarn(ed) the wrong player).


/h(elper)c(hat) and /tog(gle)hc commands


If you are in game and wish to share information or do few concrete comments or even do a decent talk within your colleagues you can use /h(elper)c(hat).


/nwarn and /ncheck commands


Fortunately and finally we have scripted the /nwarn and /ncheck commands, with them we have more control over the abuse of the /n(ewbie) chat and better references in order to choose the /nmute timing.
The /nwarn command must be only used if you wish to script-wise warn a player that has abused the /n(ewbie) chat, remember to even warn him over /n(ewbie) chat just for his future reference and as another way to warn the other players. As like as the /nmute, /nwarn must not be abused.

Note: Use /ncheck before script-wisely warn another player (/nwarn) or mute another player (/nmute), it's important to know how much warns the player already has before choosing to /nwarn or the /nmute timing.


/nwarn references


- Players level 1 abusing (first time): If it isn't a serious abuse, you may only warn him over the /n(ewbie) chat, unnecessary to /nwarn at this moment.
- Players level 2-11 abusing (first time): Independently the abuse level (unless it is a permanent mute or banable offense), you will warn the player over /n(ewbie) explaining him to not repeat this action plus a /nwarn.
- Players level 12+ abusing (first time): Direct permanent mute. (see /nmute references)








/helpnewbie assistance.

Another way in game to help the players is the /helpnewbie, players occasionally want a 1 - 1 assistance to ask few questions regarding to the server and learn new things regarding to the server as well. The helper will be able to /helpnewbie and teleport to the current player who asked the 1 - 1 assistance, as soon as the helper teleport to the player he must present himself and be always polite with the player





Hello, I'm your community helper "Your name here", use /b to avoid metagame.

How can I help you? Always hand a confortable relationship with the players, being polite and answring his questions or teaching him with the maximun details, remember that if he asked a 1 - 1 assistance, you must waste the maximun of the time with him to teach him everything that he wants.

If a player used /helpme to ask anything, doesn't matter if he did: "/helpme When's the /signcheck", you must /helpnewbie and not use /n(ewbie) to answer his questions,whenever someone use /helpme, doesn't matter what he asked you must /helpnewbie, unless you're not able to /helpnewbie or the player who asked doesn't exit of the a interior or is bugged.


Remember you job is not just to answer questions over /n(ewbie) but you must be always avaible and responding to /helpme requests.


Important Notes:
* Being prisoned, banned, forum banned will instantly result in a discharge from your helper status.
* Any sort of abuse of your helpers commands or privileges will instantly get you fired.